1. To make an order, you need to indicate the IMEI 2. When your order will be completed, we will send a notification to your email 3. After successfully unlocking you will receive the status "SIM-Lock: Unlocked"
How to activate the device? 1. Insert SIM-card of another carrier 2. Activate your device (if your device is linked to an Apple ID, you need to enter email and password from your Apple ID)
Not Supported:
⁃ Device with Blacklist / Lost or Stolenstatus
⁃ Account2 locked
⁃ Canceled service less than 14 days
⁃ Denied & Unknown
⁃ Device is no longer active on an AT&T account
⁃ Fraud
⁃ Go phone & Prepaidsm device
⁃ IMEI threshold reached & Wait 30 days
⁃ Lost or Stolen
⁃ Looks like the IMEI number you entered doesn't match an AT&T device
⁃ Recently been upgraded. Please wait to until 14 days after purchase
⁃ Service active 60 days
⁃ Service for this device was canceled within the 14 days return policy period
⁃ This device is already unlocked
⁃ Use the device unlock app
⁃ We can’t unlock this device because it has been reported as lost or stolen
⁃ We can’t unlock your device until all device installment payments have been made
⁃ We can’t unlock this device because the device is still under contract
⁃ We can't unlock your device until 60 days post-purchase
⁃ We're already processing an unlock request for this device
⁃ You can’t unlock your device until your installment plan is paid off
⁃ You have a past due balance on your account
⁃ You tried to unlock your device too many times. Please try again after 24 hours
No refund for the following:
⁃ Wrong IMEI
⁃ Wrong Carrier ⁃ Already unlocked IMEI ⁃ The service will not unlock your device from iCloud lock ⁃ You don't remember your Apple ID email or password
Note: No re-lock warranty, if device contract is Unpaid or device gets reported Lost/Stolen after unlock, carrier can relock the device, no refund in this case
Cancellation is not possible if your order is in process, even if there is a delay In case of failure, the credits will be refunded to your balance.